Terms of Service
Effective Date: May 4, 2026
Last Updated: November 5, 2026
These Terms of Service ("Terms") govern your use of the website located at resolutionai.solutions, operated by Joint Resolution LLC, doing business as Resolution AI ("Resolution AI," "we," "us," or "our"), and any services accessed through it. By using our website, you agree to these Terms. If you do not agree, please do not use our website.
1. About Our Services
Resolution AI provides AI-powered communication solutions for businesses, including conversational voice agents for websites and phone lines, data diagnostics, and operational consulting. Our website serves as an informational resource and a point of contact for prospective and current clients.
Our website includes an AI-powered voice agent ("Josh") that visitors can interact with to learn about our services and schedule discovery calls.
2. AI Agent Interactions
Our website features AI-powered voice agents built on third-party technology provided by ElevenLabs, Inc. When you interact with these agents, you acknowledge and agree to the following:
Recording and Consent. All conversations with our AI voice agents — whether through the website widget or our business phone line — are recorded. The website widget displays a consent notice before any conversation begins. By clicking "Accept" and engaging with the agent, you consent to the recording of your conversation. Phone callers are notified of recording at the start of the call.
AI Limitations. Our AI agents are designed to be helpful and provide accurate information about Resolution AI's services. However, they are artificial intelligence systems and may occasionally provide incomplete or inaccurate responses. Information provided by our AI agents does not constitute professional advice, a binding offer, or a contractual commitment. Any pricing, timelines, or service details discussed with an AI agent are subject to confirmation by Joe Hicks directly.
Appropriate Use. You agree not to use our AI agents to transmit any content that is unlawful, abusive, threatening, harassing, defamatory, or otherwise objectionable. You agree not to attempt to manipulate, exploit, or interfere with the normal operation of our AI agents.
3. Discovery Calls and Consultations
Discovery calls scheduled through our website (via Cal.com) are free and carry no obligation. A discovery call is a conversation to determine whether Resolution AI's services are a fit for your business. Nothing discussed in a discovery call constitutes a binding agreement or guarantee of results.
Any service engagement with Resolution AI is governed by a separate service agreement executed between you and Resolution AI. These Terms do not govern paid service engagements.
4. Satisfaction Guarantee
Resolution AI offers a 30-day satisfaction guarantee on its services. This guarantee period begins after your AI agent is live and operational — not at the time of signup. Details of the guarantee, including scope and process, are provided in your service agreement.
5. Intellectual Property
All content on this website — including text, design, graphics, layout, code, and branding — is the property of Joint Resolution LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our written permission.
"Resolution AI" and associated branding elements are trademarks of Joint Resolution LLC.
6. Third-Party Services and Links
Our website may contain links to third-party websites or services (such as Cal.com for scheduling or LinkedIn for professional networking). We do not control these third-party services and are not responsible for their content, privacy practices, or terms. Your use of third-party services is governed by their respective terms and policies.
7. Disclaimer of Warranties
Our website and AI agents are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or free of harmful components. We do not warrant that our AI agents will provide perfectly accurate information in every interaction.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Joint Resolution LLC, its founder, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or AI agents, including but not limited to loss of profits, data, business opportunities, or goodwill.
Our total liability for any claim arising from your use of this website shall not exceed the amount you have paid to Resolution AI in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
9. Indemnification
You agree to indemnify and hold harmless Joint Resolution LLC and its founder from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our website or AI agents, your violation of these Terms, or your violation of any applicable law.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Maricopa County, Arizona.
11. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
12. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
If you have questions about these Terms, contact us at:
Joint Resolution LLC
Doing business as Resolution AI
Joe Hicks, Founder
Email: joe.hicks@resolutionai.solutions
Phone: 833-858-2424
Website: resolutionai.solutions
Phoenix, Arizona