Privacy Policy
Effective Date: May 4, 2026
Last Updated: November 5, 2026
Joint Resolution LLC, doing business as Resolution AI ("Resolution AI," "we," "us," or "our") operates the website resolutionai.solutions and provides AI-powered communication services for businesses. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices regarding that information.
We believe in transparency. If something in this policy is unclear, contact us directly at joe.hicks@resolutionai.solutions.
1. Information We Collect
Information You Provide Directly
When you interact with our website or services, you may provide us with:
- Contact information such as your name, email address, phone number, and business name when you book a discovery call, send us an email, or submit a contact request.
- Scheduling information such as your preferred meeting times and calendar availability when you book a call through our scheduling platform.
- Business information you share during discovery calls or consultations, such as details about your operations, technology stack, or service needs.
Voice Conversation Recordings
Our website features an AI-powered voice agent ("Josh") that visitors can interact with by clicking the voice widget. Our business phone line (833-858-2424) is also answered by an AI-powered receptionist. Both AI agents are built on third-party voice AI technology provided by ElevenLabs, Inc.
Important: Conversations with our AI voice agents are recorded. Before any voice interaction begins through the website widget, you are informed of this recording and asked to accept. By accepting and proceeding with the conversation, you consent to the recording of that interaction. Phone callers are informed at the start of the call that the conversation may be recorded.
Voice recordings and transcripts may be used to:
- Respond to your inquiries and provide follow-up
- Improve our AI agent's performance and accuracy
- Maintain records of service requests
- Ensure quality of our communication systems
Information Collected Automatically
When you visit our website, certain information is collected automatically:
- Analytics data including pages visited, time spent on pages, referring URLs, browser type, device type, and general geographic region. We use Plausible Analytics for this purpose, which is designed to collect only the data necessary for understanding site performance and does not use cookies for tracking.
- Technical data such as your IP address, browser type and version, operating system, and device information transmitted through standard web protocols.
- Font loading data. Our site loads typefaces from Google Fonts, which means your browser makes requests to Google's servers to retrieve font files. Google may collect limited technical data through this process.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Schedule and conduct discovery calls
- Operate and improve our AI voice agents
- Understand how visitors use our website so we can improve it
- Communicate with you about our services when you have requested information
- Maintain business records and fulfill legal obligations
We do not sell your personal information. We do not use your information for targeted advertising.
3. Third-Party Service Providers
We use the following third-party services to operate our website and deliver our services. Each processes data as described below:
| Provider | Purpose | Data Processed |
|---|---|---|
| ElevenLabs, Inc. | AI voice agent technology (website widget and phone receptionist) | Voice recordings, conversation transcripts, and associated metadata |
| Vercel, Inc. | Website hosting | IP addresses, page views, browser and device information |
| Plausible Analytics | Website analytics | Page views, referring URLs, browser type, device type, and general geographic region (no cookies, no personal data) |
| Cal.com | Discovery call scheduling | Name, email address, scheduling preferences |
| Google Fonts | Web typography | IP address and standard HTTP request data |
| GitHub | Source code hosting | No end-user personal data |
These providers process data on our behalf and are subject to their own privacy policies. We encourage you to review them:
- ElevenLabs: elevenlabs.io/privacy-policy
- Vercel: vercel.com/legal/privacy-policy
- Plausible Analytics: plausible.io/privacy
- Cal.com: cal.com/privacy
- Google Fonts: policies.google.com/privacy
4. Artificial Intelligence Disclosure
Resolution AI uses artificial intelligence in its customer-facing communications. Specifically:
- Website Voice Agent ("Josh"): An AI-powered conversational agent embedded on our website. Josh can answer questions about our services, assist with scheduling, and provide general information. Josh is not a human.
- AI Phone Receptionist: An AI-powered agent that answers calls to our business line (833-858-2424). This agent can answer questions, schedule calls, and transfer to a human when appropriate. This agent is not a human.
Both agents are powered by ElevenLabs voice AI technology and use large language models to generate responses. While designed to be helpful and accurate, AI-generated responses may occasionally contain errors. Important business decisions should be confirmed directly with Joe Hicks, Founder.
AI agents may use information you provide during a conversation to respond to your questions within that session. Conversations are recorded and may be reviewed to improve agent performance.
5. Data Retention
We retain information for the following general periods:
- Voice recordings and transcripts: Retained in accordance with ElevenLabs' data retention policies and our operational needs. Contact us if you would like a specific recording deleted.
- Contact and scheduling information: Retained for as long as necessary to maintain our business relationship and fulfill legal obligations.
- Analytics data: Retained in accordance with Plausible Analytics' data retention policies, typically aggregated and not personally identifiable.
6. Data Security
We take reasonable measures to protect the information we collect, including using encrypted connections (HTTPS), secure third-party service providers, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on where you are located, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Delete your personal information
- Opt out of any future communications from us
To exercise any of these rights, contact us at joe.hicks@resolutionai.solutions. We will respond to your request within 30 days.
You can also choose not to interact with our AI voice agents. The voice widget on our website requires your affirmative action to activate, and you are free to contact us by email or phone instead.
8. Children's Privacy
Our website and services are designed for businesses and business professionals. We do not knowingly collect personal information from children under the age of 13 (or 16, where applicable by law). If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
9. Do Not Track and Global Privacy Control
Some browsers transmit "Do Not Track" or Global Privacy Control (GPC) signals. We respect these signals as valid opt-out requests where required by applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated through a notice on our website.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Joint Resolution LLC
Doing business as Resolution AI
Joe Hicks, Founder
Email: joe.hicks@resolutionai.solutions
Phone: 833-858-2424
Website: resolutionai.solutions
Phoenix, Arizona